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2016 Statewide Civil Legal Aid Technology Conference has ended
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Thursday, June 23 • 10:45am - 11:45am
1A: Meeting Client Needs With User-Friendly Online Tools

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Presenters will examine the importance of incorporating the user perspective in the design, usability and fitness of online information and tools. Topics will include user interface design, user goals and needs, user testing and addressing service gaps.

  • Aligning Potential Projects with User Needs (Jeff Hogue, Community Relations and Operations, LegalServer; Co-Chair, NLADA Technology Section)

  • Surprises in Real World User-Testing (Rochelle Klempner, Chief Counsel, NYS Courts Access to Justice Program)

  • User-Interface Evaluations (Tony Lu, Product Manager, Immigration Advocates Network, Pro Bono Net)

Permalink to slide deck: https://goo.gl/ocNN7U

Video of breakout session: https://www.youtube.com/watch?v=ZHaNRIpZH2c
Moderators
avatar for Anna Steele

Anna Steele

Just Tech, LLC, Director of Consulting
Anna Steele works with clients to develop and implement strategic technologies that are in line with their unique needs. Anna values collaboration and training as key components of strong project implementation and works closely with clients to develop strategies to tackle complex... Read More →

Speakers
avatar for Jeff Hogue

Jeff Hogue

Director of Operations, LegalServer
Jeff Hogue’s passion lies in innovative technology and legal aid projects that leverage technology to help vulnerable populations who struggle to attain fair access to legal information and representation. He is the Director of Operations and Community Relations at LegalServer... Read More →
avatar for Rochelle Klempner

Rochelle Klempner

Staff Counsel, NYS Permanent Commission on Access to Justice
Rochelle Klempner is an attorney in the New York State Court System. She is Staff Counsel to the Permanent Commission on Access to Justice; Counsel to the Judicial Institute on Professionalism in the Law; and Chair of the Court’s Translation Committee. She has published law review... Read More →
avatar for Tony Lu

Tony Lu

Product Manager, Immigration Advocates Network, Pro Bono Net
Tony Lu is the Product Manager of the Immigration Advocates Network at Pro Bono Net. Prior to joining Pro Bono Net, Mr. Lu was a staff attorney at the New York Legal Assistance Group, where he specialized in analyzing the collateral immigration consequences of criminal convictions... Read More →

Thursday June 23, 2016 10:45am - 11:45am EDT
Auditorium
  Breakout

Attendees (12)